FAQ
What people ask before handing over their accounts
Short answers, each checked against how the product works today. If yours is missing, write to us.
Limits worth knowing before you pay
Worth knowing before you pay.
Fully automatic TikTok
Publishing to TikTok comes after TikTok's review. Even then TikTok requires a person to choose privacy and confirm every post: we prepare the post, you publish it with one tap.
Instagram and Facebook comments and DMs, for now
Meta has not yet approved our access to comments and direct messages for new clients. That part of the inbox is coming once Meta approves; the app marks it "Soon".
A trending TikTok track
Licensed platform music is only available inside the platform's own app. No API can add it, ours included.
Stories and live
We publish feed posts and video. Stories, live streams and pinned comments are not supported.
Business strategy
SocialOS decides what to shoot this week. Who you sell to and at what price is still your decision.
Safety and control
Can automation get my account banned?
SocialOS publishes only through the official Instagram, Facebook and LinkedIn APIs, and we are a verified Meta Tech Provider. There are no browser bots, no extensions and nothing that logs in with your password.
Will it make things up about my business?
It writes from the facts you give each brand: products, prices, what you do and don't offer. A separate check then reads every caption for invented numbers, results, names and promises. And nothing is published without your approval unless you switch on autopilot for that brand or allow an AI app you connected to publish when you ask it.
Will it post something without me?
Only if you allow it. By default everything the system makes waits in the approval queue, and the log shows what a person did and what the system did. Autopilot is switched on per brand and can be switched off at any moment. If you connect your own AI app, such as ChatGPT or Claude, you choose for that connection: publish as soon as you ask it, or ask you first.
What if the video comes out bad?
You approve the storyboard before the video is rendered, so a weak idea is caught early. Retries are already in the price.
Money
What does one ad cost?
Every action has a fixed price in credits, and the app shows it before anything starts. Plan prices will be announced at launch.
Can I try it now?
SocialOS opens soon. Join the waitlist and we'll email you first. Until then, you can look around the app in the no-sign-up demo.
How do I cancel?
Any time, without a call or an email. The plan runs to the end of the period you paid for. Monthly credits end with that period; sign-up credits and extra packs last 12 months.
Data and the law
Where is my data, and is it used to train AI?
On servers in Germany, with media storage in the EU. Each brand's data is kept apart, social access tokens are encrypted at rest, and generated media is deleted after 90 days by default. We sign a DPA and publish the list of sub-processors. The AI providers we use process your data under paid API terms that exclude training on it.
Do I have to label AI content under the AI Act?
Every image and video we generate carries a machine-readable AI marker in its metadata (IPTC/XMP). Whether a post also needs a visible label depends on what it shows, so every post has a switch for one.
Who owns the generated material?
You do. It is produced by third-party models, though, so we do not guarantee it is unique and we do not check it for infringement. That stays on your side, as does a visible AI label where a platform asks for one.
What happens to my data if I leave?
If colleagues remain, only your own access is removed. If you are the last member of your company account and delete it, the organisation is deleted from our server: brands, posts, connected accounts and credits. We ask Meta to revoke our access to Instagram and Facebook first; LinkedIn tokens are deleted on our side. Copies in backups and media already stored in Cloudflare R2 are removed when you write to us.
Day to day
How much of my time does it take?
Setting up a brand is done in one go: who you are, what you sell, how you sound, and connecting your pages. After that it is a few minutes a day to approve posts, or none with autopilot.
Do I need a marketer?
No. The system plans what to post and brings you finished posts and ads to approve. If you already have a marketer, they simply get through more.
Which networks does it publish to?
Instagram, Facebook and LinkedIn, through their official APIs, on schedule. TikTok comes after TikTok's review, and even then each post needs one tap from you, because TikTok requires a person to confirm every post. Stories and live streams are not supported yet.
Does it reply to comments and messages?
The inbox collects comments into one queue and drafts replies in each brand's voice; a person reads and sends them. For Instagram and Facebook, Meta has not yet approved our access to comments and direct messages for new accounts, so that part is coming once Meta approves (the app marks it "Soon"). LinkedIn page comments work today.
Which languages does it write in?
Ukrainian, English and Polish are in the brand settings, and you can add another language by name. The app itself is in English and Ukrainian.
Can my team or my clients work in it?
Yes. Invite colleagues with roles. Each brand or client keeps its own voice, library, approval queue and history, and clients never see each other.