Terms of Service
1. Who provides the service
Modus Altos Mikhail Kushnir, a sole proprietorship registered in Poland (CEIDG), NIP 9452325283, REGON 543982920, ul. Partyzantów 8/2, 31-435 Kraków, Poland. Contact for any matter in these terms, including complaints and notices: mikhail@agenticos.agency. Referred to below as "we"; you are "you".
These terms are the regulamin required by the Polish Act on providing services by electronic means. They are available before you create an account and can be saved or printed at any time.
2. What the service is
SocialOS is a web application for running social media accounts and producing media for them: several brands in one workspace, a content plan and calendar, publishing, an inbox for comments and messages, analytics, and generation of images and video. What is included depends on your plan — see the pricing page.
Technical requirements: a current version of a desktop or mobile browser and an internet connection. No installation is needed.
3. Account and contract
The contract is concluded when you create an account and confirm your email address. One person may hold one account; an organisation may invite team members, and the organisation's owner is responsible for what they do.
You are responsible for keeping your password safe. Tell us immediately if you think someone else has access to your account.
4. Credits
Generation is paid for in credits. The rules below are the ones the product actually applies:
- Plan credits are granted each billing period and do not roll over into the next one.
- Credit packs bought on top of a plan do roll over and stay valid for 12 months from the date of purchase.
- Plan credits are spent first, purchased packs after them.
- The price of an operation is shown before it starts and is fixed for the whole billing period: if a supplier raises their price mid-period, that does not reach you.
- A failed generation is not charged. A partial one is charged in proportion to what you received.
5. Payment, renewal and cancellation
Payment is taken in advance for the chosen period. Prices are shown in the currency and with the tax treatment stated at checkout.
A subscription renews automatically for the same period unless you cancel it. You can cancel at any time in the app; cancellation takes effect at the end of the period you have already paid for, and access continues until then. We do not require a phone call or an email to cancel.
6. Right of withdrawal — 14 days
If you are a consumer, or a sole trader buying something that is not of a professional nature for you (in Polish law, przedsiębiorca na prawach konsumenta), you may withdraw from the contract within 14 days without giving a reason. Write to mikhail@agenticos.agency; a clear statement is enough, no form is required.
The exception, stated plainly. A digital service normally starts immediately. If you ask us to start before the 14 days are over and confirm that you understand you are losing the right of withdrawal by doing so, then:
- you lose that right once the service has been fully performed;
- if you withdraw while it is only partly performed, you pay for the part you received — in practice, for the credits already spent.
We ask for this separately at checkout, with a box that is not ticked in advance, and we repeat it in the confirmation email. If we did not ask, you keep the full 14 days.
7. Complaints
If the service does not work as described, write to mikhail@agenticos.agency with what happened and when. We reply within 14 days. If we do not reply in that time, the complaint counts as accepted.
If we cannot agree, you may take the matter to the ordinary courts, or to an out-of-court body — in Poland, the consumer ombudsman (rzecznik konsumentów) or the Office of Competition and Consumer Protection (UOKiK). We are not obliged to use any particular scheme, and we say so rather than implying otherwise.
8. Your content
Everything you upload, and the material produced for you in the service, belongs to you. We do not claim ownership of it.
To be able to run the service at all we need a licence — without one we would have no right even to store your files. You therefore grant us a non-exclusive, worldwide, royalty-free licence to host, copy, display and process your content solely in order to provide, maintain and secure the service for you. It ends when you delete the content or your account.
That licence does not allow us to show your work publicly, sell it, sub-license it, or train models on it. Those need your separate permission — see §9.
You confirm that you have the rights to what you upload, and that you may manage the social accounts you connect. The platforms' own rules (Meta, LinkedIn, TikTok) apply on top of these terms, and we cannot guarantee a feature a platform has changed or restricted.
9. Two things we ask permission for — separately
Both are off by default, both are switches in Settings, and both can be turned off at any time. Neither is a condition of using the service, and neither changes your price.
9.1 Showing your work as an example
If you turn this on, we may show video and images made in your workspace on our site and in our own marketing, with attribution to your brand. In return your brand is seen by our audience.
- You confirm you hold the rights to everything in the material — product, music, footage.
- If a real, recognisable person appears, we need that person's own consent, not yours. You cannot give it on their behalf. Without it we do not publish the material, whatever the switch says.
- Turning the switch off stops any further use. We remove the material from our site within 30 days; we cannot recall printed material or posts already published elsewhere.
- If we ever give something in return — a discount, credits — we say so openly next to the material.
9.2 Learning from anonymised statistics
If you leave this on, we use your results to work out what performs better — for example that posts published in the morning get more saves in a particular niche — and we feed that back into the product's recommendations, which you get too.
- We work on aggregates, never on individual rows.
- We do not show a figure for a group smaller than five businesses, so that "the average" can never be one identifiable company.
- We never publish, sell or pass on the numbers of a named business — not in marketing, not to other clients.
- You can object at any time in Settings, and it stops for you.
10. Personal data
How we handle personal data is described in the privacy policy, and the companies that process it for us are listed on the sub-processors page.
Where you use the service to process personal data about your own audience, you are the controller and we are the processor. The data processing agreement (Article 28 GDPR) applies automatically — you do not have to ask for it.
11. AI-generated material
Material is produced by AI models. That means:
- we do not guarantee a result is unique, and we do not check it for infringement of anyone's rights — checking before publication is on your side;
- the assistant in the app is an AI system, not a person, and it says so;
- generated images and video are marked as AI-generated so that they can be recognised as such. Where a platform or the law requires a visible label as well — in particular for material that shows real people, objects or events and could be taken for genuine — putting it there is your responsibility as the publisher.
12. What you may not do
- Create material that breaks the law or a platform's rules.
- Pass off generated images of real people as genuine.
- Automate activity in accounts you have no right to manage.
- Resell access to the service without a separate agreement.
- Attempt to break, overload or circumvent the service's limits.
13. Illegal content
Anyone — you do not need an account — may report content stored in the service that they consider illegal. Use the contact form and pick "Report illegal content", or write to mikhail@agenticos.agency. Give a link or enough detail to find it, and why you think it is illegal. We look at every report, act on it without undue delay, and tell the person who reported it what we decided.
We do not monitor what our clients store, and no law requires us to.
14. Availability
We do not promise uninterrupted operation and we give no SLA: the service depends on model providers and on social platforms, and both change without asking us. Promising availability we do not control would be a promise at someone else's expense. We announce planned maintenance in advance where we can.
We are not responsible for what the platforms themselves do: if Meta or LinkedIn restrict, block or change your account or their API, that is their decision under their rules.
15. Liability
What we are always liable for, with no cap at all:
- damage caused intentionally — under Article 473 § 2 of the Polish Civil Code liability for it cannot be limited by ANY clause, and any such clause is void;
- death or personal injury;
- anything else the law does not allow to be limited.
If you are a consumer, or a sole trader with consumer rights (see §6), the cap below does not apply to you at all. The ordinary rules of Polish law apply, and nothing in these terms narrows them.
For other business clients, our total liability for all claims arising from one event is limited to what you actually paid us in the 12 months before that event. We state the number plainly: on a $149/month plan that is about $1,788.
For those same business clients we do not compensate lost profit, lost revenue or reputational harm. That list is deliberately narrow: it does not cover the loss you suffer from our own mistake in running the service.
🛑 What this cap does not cover. We hold your data ourselves, so "we are not liable for data loss" would push onto you a risk we created. There is no such clause here: we are liable for losing your data through our fault, and that is exactly why there are nightly backups to separate storage (see the data processing agreement, §6).
Liability towards the people whose data you process is governed by Article 82 GDPR, and these terms do not change it.
We do not shorten the time in which you may bring a claim: under Article 119 of the Polish Civil Code limitation periods cannot be shortened or extended by contract. The "claims must be brought within 12 months" clause common in English-language templates is simply void in Poland, and we do not write it.
Force majeure. Neither side is liable for a failure caused by events beyond its reasonable control — war, natural disaster, a large-scale network outage, an order of a public authority. This does not remove the duty to refund a period paid for and not delivered.
16. Suspension and termination
You may stop using the service at any time and delete your account in Settings; deletion removes your data on the terms described in the privacy policy.
We may suspend access for a breach of these terms or for non-payment, with notice beforehand and a chance to fix it, except where waiting would cause harm. If we close your account without cause, we refund the unused part of what you paid.
17. Changes to these terms
We give at least 14 days' notice of material changes, by email and in the app. If you do not accept them you may terminate before they take effect, and we refund the unused part of the period. Changes never apply backwards to a period already paid for.
18. Law and jurisdiction
Polish law applies. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live. Disputes are heard by the courts having jurisdiction under those rules; for business clients, by the court for our registered address.